Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email, phone number, and payment details when you register, book an event, or contact support. We also collect usage data — pages visited, searches made, and device information — to improve the Platform.

2. How We Use Your Information

• To process bookings and payments and connect you with vendors.
• To send booking confirmations, updates, and customer support responses.
• To personalize search results and recommendations.
• To send marketing communications, which you can opt out of at any time.

3. Sharing With Vendors

When you make a booking, we share the information necessary to fulfill it — such as your name, contact details, and event date — with the relevant vendor. Vendors are contractually required to use this information only to fulfill your booking.

4. Payment Information

Payments are processed by SSLCommerz, bKash, and Nagad. Celevora does not store your full card number, CVV, or mobile banking PIN. These details are handled directly by our payment partners under their own security standards.

5. Data Security

We use industry-standard encryption and access controls to protect your data. While no system is completely secure, we continuously monitor for vulnerabilities and respond promptly to any incidents.

6. Your Rights

• You can access, update, or delete your personal information from your account settings at any time.
• You can request a copy of the data we hold about you by contacting support.
• You can unsubscribe from marketing emails using the link in any email we send.

7. Cookies

We use cookies to keep you logged in, remember your preferences, and understand how the Platform is used. You can disable cookies in your browser settings, though some features may not work correctly without them.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a notice on the Platform before they take effect.

9. Contact Us

For privacy-related questions, email privacy@celevora.com or visit our Contact Us page.